Can't configure chess.com e-mail.

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Avatar of mguasch

Hi,

I just signed up for a diamond membership and chose my username for a chess.com e-mail account. I configured it with mail.chess.com as both pop and smtp servers on my e-mail program and it isn't authenticating.

Anything that I can do to solve this?

P.S.

I'm using Mac OS 11.6.4's "Mail".

Thanks in advance.

-Miguel.

Avatar of erik

we should have this fixed within 48 hours! very sorry... 

Avatar of mguasch

Not a problem at all. Patience is a virtue ;-)

Thanks for the great website, and a pleasure to meet you.

Avatar of Awick17

I'm sure this is known by now, but email does not seem to be working for Windows users, either.

Avatar of mguasch

Well, if all else fails - do we have a webmail page?

Avatar of mguasch

Still not resolved? more than 48 hours have passed...

Avatar of Awick17

Yes, is there a timetable for a solution?  It's been 4 days...

Avatar of erik

the email issue is proving tricky. working on still. i'm sorry. but we've fixed some of the other email issues today. 

Avatar of mguasch

Any news? It is a bit discouraging...

Avatar of Reviresco
Hi  i have been keeping an eye on this thread since joining, each time i try to log into my email at chess.com account. i get the following:

Error: Login failed - Username or password is incorrect

I use Windows Vista


Avatar of Reviresco

Thanks for sorting it out Erik, everything is working ok

Avatar of mguasch

Not here...

Avatar of kohai
mguasch wrote:

Not here...


Can you try now please

Avatar of mguasch

still nothing