Can't play online

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jchrisk

Resolved for me

louiedavid

This issue is now resolved and it's OK my end 

JameezPlays

I have this problem again...

King_Plutonix

Hey, Im having an issue like this. I was looking at IM Yaacovm's game vs IM c63_amg, then got invited to a game. I finished playing and decided to play another. When I selected the play option, the game I watched earlier popped up. I'm kind of confused. Can someone help? 

Mehrdadkaro

I can not play on line .when i click on play bottom it dosent work

 

Pinteresque

Having a similar issue. Everything else is working fine on the website, but I can't play.

Birdhouser

I can't play online games from the pc. The whole page works fine (puzzles etc), and I can play online from mobile version. What's going on?

 

SloppyMud45

I am unable to play online as well, puzzles and everything else is working. I cant do any actual games other than against the computer!

Martin_Stahl
Birdhouser wrote:

I can't play online games from the pc. The whole page works fine (puzzles etc), and I can play online from mobile version. What's going on?

 

 

What do you mean by can't play? What exactly happens when you go to the Play interface or the Live Chess interface.

fouhad42

Same to me. In my status it shows as if I was offline. I can  play live or daily games only on my iphone. 

Birdhouser
Martin_Stahl έγραψε:

What do you mean by can't play? What exactly happens when you go to the Play interface or the Live Chess interface.

 

It keep showing that my board loads for hours and shows me like i am offline 

 

 

Birdhouser

it keeps like that for hours besides my internet connection is perfect. I'm not using any ad block and I tried it with my anti virus turned off

 

SloppyMud45
Birdhouser wrote:

it keeps like that for hours besides my internet connection is perfect. I'm not using any ad block and I tried it with my anti virus turned off

 

I have the exact same problem, I am still not able to play. Someone please help!

 

Martin_Stahl

There was a bug that was fixed that should resolve the recent issue with live loading.

Martin_Stahl
LaylaIsSoCute124 wrote:

Bruh. It won't let me play online games. I can acssess the server but not play games.

 

What happens when you try? Website or app?

Martin_Stahl
LaylaIsSoCute124 wrote:
Martin_Stahl wrote:
LaylaIsSoCute124 wrote:

Bruh. It won't let me play online games. I can acssess the server but not play games.

 

What happens when you try? Website or app?

Website. It says that I have been suspended 60 mins.

 

If it's still doing that, open a ticket with support: https://support.chess.com/collection/343-contact-us

hu16b

Same problem.  Trying to play but I was disconnected and I can't reconnect.   Everything else seems to works.

hu16b

Everything back to normal.

AllUsernamesAreTaken4

Website working fine, have good internet but cant conncect to online games 12/2-2023

Martin_Stahl
AllUsernamesAreTaken4 wrote:

Website working fine, have good internet but cant conncect to online games 12/2-2023

 

What happens when you try?