It's been 10 years, I'm running into the same issue.
Can't Upgrade Account
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I am currently a premium member, formerly a diamond member, looking to upgrade my account back to diamond to take advantage of the Chess Mentor thingy.
I can't, though. Whenever I get to the upgrade page, which has the three plans, and "Upgrade Now" buttons everywhere, I can't go any farther. The "Upgrade Now" buttons don't do anything for me. I've tried this in Chrome and Internet Explorer and the result is exactly the same. Tried a bunch of times.
Help me out? Thanks.