change the location in my profile

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drmoon

I have moved. I tried to update the location shown on my profile, but cannot find a way to do that. I have searched FAQs and support forum and not found anything. Any suggestions? Thanks.

baddogno

 So what happens when you click Home, and then Profile?  Don't you have a little edit button next to your name and address?

baddogno

 Like this?

baddogno  

alan clay
Boston, United States Edit
drmoon

yes, I do, but when I click on it the resulting profile edit screen has no mechanism to change the location. The other editable fields have a little drop down or a link control to change it, but not the location. When I simply typed over the location, the new value did not get saved.

 

Location

drmoon

Shoot, it didn't post all of my screen print. The location is in a box to the right of the label with no apparent way to change it.

baddogno

[COMMENT DELETED]

baddogno  

alan clay
San Francisco, United States Edit
baddogno

I don't know, It works for me.  Not to be insulting, but you did hit the big orange save button, right?

Maybe file a ticket, unless someone else knows what's going on...I gotta go move back to Boston..LOL

https://support.chess.com/customer/portal/emails/new

drmoon

D'OH. Big orange save button was hidden off the screen and I didn't see it.

baddogno

Yeah, we get that a lot around here...Way back when I probably did it a few times myself.