So what happens when you click Home, and then Profile? Don't you have a little edit button next to your name and address?
change the location in my profile
yes, I do, but when I click on it the resulting profile edit screen has no mechanism to change the location. The other editable fields have a little drop down or a link control to change it, but not the location. When I simply typed over the location, the new value did not get saved.
Location
Shoot, it didn't post all of my screen print. The location is in a box to the right of the label with no apparent way to change it.

I don't know, It works for me. Not to be insulting, but you did hit the big orange save button, right?
Maybe file a ticket, unless someone else knows what's going on...I gotta go move back to Boston..LOL
https://support.chess.com/customer/portal/emails/new
I have moved. I tried to update the location shown on my profile, but cannot find a way to do that. I have searched FAQs and support forum and not found anything. Any suggestions? Thanks.