Charged for whole year
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I just got charged for a whole year of premium while on the trial, I thought it was a weekly sub and now I can't pay my damn rent for the week. Can't find any contact information. How do I get my damn money back?
Jul 31, 2019
0
#2
dhoone wrote:
I just got charged for a whole year of premium while on the trial, I thought it was a weekly sub and now I can't pay my damn rent for the week. Can't find any contact information. How do I get my .. money back?
Open a ticket to support.
https://support.chess.com/customer/portal/emails/new
Thank you, was having trouble finding the appropriate place to get this sorted.
Jul 31, 2019
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#4
I have been trying to reach them to cancel my subscription and get the refund but no one is getting back to me.Unfortunately my son is not sure about the user id...he cannot even use it its soo frustrating.How am suppose to reach them.they charged 133 dollars from credit card and I cant even reach them.
The moral is do not put your credit card details into an online form UNLESS you are sure you will remember to cancel the subscription before it starts. Otherwise you get charged. Simple as that.
Luckily chess.com will cancel and refund you, but plenty of sites wont.
So dont do it.
Aug 1, 2019
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#6
neil2461 wrote:
I have been trying to reach them to cancel my subscription and get the refund but no one is getting back to me.Unfortunately my son is not sure about the user id...he cannot even use it its soo frustrating.How am suppose to reach them.they charged 133 dollars from credit card and I cant even reach them.
When your son signed up, an email address had to be used or it had to be attached to a Google of Facebook account.
Aug 1, 2019
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#7
Martin_Stahl wrote:
neil2461 wrote:
I have been trying to reach them to cancel my subscription and get the refund but no one is getting back to me.Unfortunately my son is not sure about the user id...he cannot even use it its soo frustrating.How am suppose to reach them.they charged 133 dollars from credit card and I cant even reach them.
When your son signed up, an email address had to be used or it had to be attached to a Google of Facebook account.
Is this the account?
https://www.chess.com/member/xdrtye16oip
Aug 1, 2019
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#8
Martin_Stahl wrote:
neil2461 wrote:
I have been trying to reach them to cancel my subscription and get the refund but no one is getting back to me.Unfortunately my son is not sure about the user id...he cannot even use it its soo frustrating.How am suppose to reach them.they charged 133 dollars from credit card and I cant even reach them.
When your son signed up, an email address had to be used or it had to be attached to a Google of Facebook account.
I am trying to log in with that id but i cant.They sent me a link to activate a new account when I did it.But the new account seems like a free trial account with no subscription to cancel.
On an average how long support team takes to get back to the email.Its been 4 working days and no one got back to me .Is there any other way to reach them!!!
Aug 1, 2019
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#10
They normally reach out within 3 days. Check your spam folders, since sometimes the support replies get flagged.
edit: beaten to the punch 
Aug 1, 2019
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#11
I am going to try the link address that you have given but you mind if I ask how did you reach that link.It seems to be mine.How did you get an access to it.Im a bit scared of my privacy here.
Aug 1, 2019
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#12
neil2461 wrote:
I am going to try the link address that you have given but you mind if I ask how did you reach that link.It seems to be mine.How did you get an access to it.Im a bit scared of my privacy here.
Moderators have access to some tools to help with moderation tasks, but no private information is exposed.
Aug 1, 2019
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#13
Martin_Stahl wrote:
neil2461 wrote:
I am going to try the link address that you have given but you mind if I ask how did you reach that link.It seems to be mine.How did you get an access to it.Im a bit scared of my privacy here.
Moderators have access to some tools to help with moderation tasks, but no private information is exposed.
Oh Thanks for clarifying it for me.It seems to be my diamond membership account.Thank goodness I found it.My kids had opened some free simultaneous accounts which kind of was so confusing.I appreciate your help so much!
Aug 1, 2019
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#14
jdcannon wrote:
I am getting our billing team to reach out to you.
Thanks!!
ouch he closed his account
Take one for the team, eh?
Aug 1, 2019
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#17
Hello @dhoone , I am very sorry to hear of this unwanted charge to your account. I have now issued a full and immediate refund back to your account. Please allow 3 business days for the refunded amount to be reflected in your account balance. Thank you and have a nice day!
I have the same problem. I also tried the trail and I forgot to cancel. I didn't want a membership for an entire year. Now I can't pay my rent as well.
May 30, 2020
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#19
bramlust wrote:
I have the same problem. I also tried the trail and I forgot to cancel. I didn't want a membership for an entire year. Now I can't pay my rent as well.
If you haven't already, you'll need to open a ticket with support for a refund.
https://support.chess.com/article/346-contact-us
May 30, 2020
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#20
I haven't applied for yearly subscription. I have been using free membership trail for the past one month. But suddenly on 22/05/2020 my free membership subscription got renewed and charged me 100$ without my knowledge. I want to cancel my subscription and I need those money back. It just happened without my knowledge. I kindly request you to help me overcome this and get my money back as i have to pay school for my son. Thank you.