Chess.com banned my wife

getting up to 2600 in one year would be near impossible.

For comparison here is a random blitz game I just played against Stockfish:

as you can see, I got completely tactically destroyed, starting from move 16. If @KmBoor is cheating, then she's doing it quite a bit more subtly than just directly copying Stockfish. 

Support should be contacted directly.

The email address associated with the closed account should have received an email with options, including the option to appeal the closure.

You can also try to talk to the cheater forum but I doubt they will just agree with you

Yes we have spoke with support. Their policy is for you to sign a confession of cheating. This is some auto-response garbage and we are not signing anything. We want a refund, the account back and an apology.

Well, that'll be hard for you to achieve, perhaps just go for the refund.

If chess.com has sent you this then they have already reviewed for fair-play and are very confident. Regardless, you should not be trying to handle this publicly. If you are unhappy, there's Lichess. If you are sure enough that your wife wasn't consulting an engine on another device, etc. in order to meet your clearly expressed expectations about her meteoric rise to 2600, then you could sue, but the damages will be limited to the monetary damage they have caused your wife, not you. Whereas bringing the lawsuit possibly stands to damage you more than any damages you could receive for her.

To assert that the ban was deliberately targeted is undeniably bold perhaps even audacious yet the likelihood leans heavily toward it being an inadvertent error. Thus, I would counsel directing one’s grievances through an appeal to the moderators rather than airing them before the broader chess.com community.

Perhaps one of you is hiding something.

I absolutely refuse to cover for chess.com unfairly banning my wife. The support ticket system here is beyond awful for a multi-million dollar a year company. They did something wrong and the public needs to hear about it...just like all the other low down coverups and scandals this company has thrust upon the chess public. Their pathetic way of having an appeal is to auto-respond with a confession letter. This is how they treat paying customers, no doubt if it was a free account we would not even have got that. Do not defend this site until they do right by KmBoor!

Chess.com uses automated systems to detect cheating, such as engine use or account sharing, to maintain a fair and competitive environment. These systems rely on complex behavioral patterns, statistical models, and real-time data. In order to ensure that cheating is swiftly addressed, the system may occasionally produce false positives accidentally flagging innocent accounts.

Additionally, by accessing this site, you agreed to the Terms of Service, which outline the rules and responsibilities for all users. If you're now objecting to certain terms, it's important to recognize that agreement to those terms was a condition of using the platform. Therefore, it's ultimately your responsibility to be aware of and comply with them, so arguing about not signing a confession of cheating is useless, along with wanting an apology and a refund.

Unless she has a alt the account itself is pretty suspicious even most progedies don't get to 2600 overnight either 800 games I'm curious if she has a alt that she used to play at a lower level on even if she had multiple coaches just coaching isn't enough to get to 2600 I'm not saying she did cheat but it's more the rage of progress more then anything if they are good there should be some evidence of stest being lower level beforehand

Well she did go through some of the stages of being a low level chess player, the biggest one was lurking in the forums and wasting time here. I am not kidding, she for sure skipped the level of dropping pieces and playing garbage chess. Alas you can not outrun the midwits. No big deal, playing blitz is another trap of the chess world. If you want to get better just avoid this site altogether and play OTB at a club and tournaments. I rest my case.

Nor rly playing blitz is pretty helpful if your competitive but otb mainly helps cause there's a bunch of strong players you can play long games against kids tend to do better with faster games anyway plus if you don't have good time management what's the point of playing long 30+ minute games ? You just gonna blitz all your moves something like 10|10 of 5|3 is prob best for beginners

But you didn't really answer the question you just said "wasting time " was the biggest one which didn't seem to be to much of a issue if she's 2600+....

Chess.com does not ban users based on a single suspicious game. Instead, they analyze data from dozens of games and use a proprietary algorithm to determine whether someone has cheated.

And to be fair, their cheat detection is often accurate. But that doesn’t mean it’s perfect. False positives can happen.

While they do offer an appeal process, it's often just a formality. Many users report that they’re pressured to admit to cheating, even if they didn’t. just to get their account back 😥

i do hope someone sue this company and win. but if you read user agreement when creating this account, not much attack surface to sue, chess.com well fortified

Let's put this way: if your wife managed to achieve 2600 blitz in just one year of playing chess (without even playing OTB), then she is either an exceptionally talented chess prodigy, or she is cheating. Take this as you will.

🤣🤣

The sick thing is she broke 2600 in lichess after maybe 6 months...she actually got worse. I know, I know I sound like the guy that has a uncle that once beat Bobby Fischer. But it is what it is. You can look at the games yourself with a computer and if she was using one she was terrible at it. I am a real life 2300 player that has broken 2400 and I am telling you this fine beast of a chess playing woman has beat me more than once over the board. I get it, I am jealous as well of her natural ability (or was it osmosis of being around me for 15 years, listening to me talk about chess everyday ?) but in any case it is just flat wrong for chess.com to ban her and demand a confession. The games speak for themselves....and it is so petty btw, its not like she is playing for money or anything.

Also I just made the realization that if you are not in the good graces of this site and you are a strong player there is a better than fair chance you will get banned at some point, sign a confession and chess.com can write off any future liability.