Chess.com charged me $99 I DID NOT want to spend
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Hi
Hi, @LiquidStorm!
You probably clicked on the Diamond chess membership by accident.
You probably clicked on the Diamond chess membership by accident.
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Jan 2, 2021
0
#24
vitocusumano wrote:
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Contact the Billing team via Contact Us - Chess.com Member Support and FAQs
Jan 2, 2021
0
#25
long_quach wrote:
In the "spirit" of the law, a free sample should be exactly that. A free sample, with no strings attached. It would be the onus of the customer to actively purchase a product.
There's a pretty clear distinction between a physical sample and a subscription service such as Chess.com, or a Time magazine subscription, or a wine or book club. They all use the same model where you sign up and if you don't like the subscription, you can cancel at any time, but otherwise your subscription will continue. Your free sample is the first one of those. It's pretty common and accepted practice, and well within the spirit of the law.
david wrote:
vitocusumano wrote:
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Contact the Billing team via Contact Us - Chess.com Member Support and FAQs
I did. Its been a few days and no answer. I am worried they will not get back to me is all.
vitocusumano wrote:
david wrote:
vitocusumano wrote:
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Contact the Billing team via Contact Us - Chess.com Member Support and FAQs
I did. Its been a few days and no answer. I am worried they will not get back to me is all.
I think what happened is your free trial ran out and then it went to a paid trial lol.
Jan 3, 2021
0
#28
vitocusumano wrote:
david wrote:
vitocusumano wrote:
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Contact the Billing team via Contact Us - Chess.com Member Support and FAQs
I did. Its been a few days and no answer. I am worried they will not get back to me is all.
I'd give them at least 10 days - it's the holiday period plus they've been super busy lately.
Moonwarrior_1 escribió:
vitocusumano wrote:
david wrote:
vitocusumano wrote:
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Contact the Billing team via Contact Us - Chess.com Member Support and FAQs
I did. Its been a few days and no answer. I am worried they will not get back to me is all.
I think what happened is your free trial ran out and then it went to a paid trial lol.
Same is happening to me rn. Did they solve the problem in the end?
edugr802 wrote:
Same is happening to me rn. Did they solve the problem in the end?
If you look at all the posts on the forums from people who forget to cancel their membership you will see that they all get resolved. just be patient, there is a backlog at the moment.
Feb 22, 2021
0
#31
edugr802 wrote:
Moonwarrior_1 escribió:
vitocusumano wrote:
david wrote:
vitocusumano wrote:
How did you end up getting the refund? Same thing just happened to me. I understand it's common knowledge to cancel a free trial. But when I got it I suspected they would charge me the monthly charge. Not the $99 yearly plan.
Contact the Billing team via Contact Us - Chess.com Member Support and FAQs
I did. Its been a few days and no answer. I am worried they will not get back to me is all.
I think what happened is your free trial ran out and then it went to a paid trial lol.
Same is happening to me rn. Did they solve the problem in the end?
As long as you opened a ticket with support, you will get handled.
I don’t see the point of a free trial. With the Aussie exchange rate it’s too expensive to subscribe and not worth it, especially when using the app.
This Guy really still needs to apologize to the kind workers at Chess.com
Jun 25, 2021
0
#34
I had the same issue but I think I accidently gifted it can I plz have a refund? Thanks!
Jun 25, 2021
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#35
Trophies100 wrote:
I had the same issue but I think I accidently gifted it can I plz have a refund? Thanks!
You need to contact support directly.
https://support.chess.com/article/346-contact-us
But it's hard to accidentally gift. It takes multiple clicks.
Jun 25, 2021
0
#36
Martin_Stahl wrote:
Trophies100 wrote:
I had the same issue but I think I accidently gifted it can I plz have a refund? Thanks!
You need to contact support directly.
https://support.chess.com/article/346-contact-us
But it's hard to accidentally gift. It takes multiple clicks.
I was on my phone but it only took me one click
Jun 25, 2021
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#37
Trophies100 wrote:
Martin_Stahl wrote:
Trophies100 wrote:
I had the same issue but I think I accidently gifted it can I plz have a refund? Thanks!
You need to contact support directly.
https://support.chess.com/article/346-contact-us
But it's hard to accidentally gift. It takes multiple clicks.
I was on my phone but it only took me one click
You have to click gift on the profile, then Give Gift on the dialog with all the payment information.
Jun 25, 2021
0
#38
for me it just went through and said I gifted and I was so confused but I contacted support anyway
I have stopped using chess.com for almost 1 year. And I just saw $99 charge from chess.com on my checking account.
How can I cancel the recurring charge and get refund?
Thank you!
Jun 27, 2021
0
#40
https://support.chess.com/article/346-contact-us
Message support and they can check that out for you.