Chess.com closing people's accounts when they are not cheating

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Avatar of AdamCheng5

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

Avatar of notmtwain
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

Avatar of Sun-and-Moon

If you want to get better, just focus on your quality of play and less on your ratings and try to enjoy the game as much as you can, you'll get there in no time happy.png

 

Avatar of AdamCheng5
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

Avatar of Sun-and-Moon
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

Are you aborting too much games? That counts as a violation of fair play policy and gets your account closed, not just using an engine.

Avatar of AdamCheng5
Sun-and-Moon wrote:
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

Are you aborting too much games? That counts as a violation of fair play policy and gets your account closed, not just using an engine.

No, I've never aborted any game ever. If I have to go I resign and cri

Avatar of gambit-man
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

why was the first one closed?

Avatar of AdamCheng5
gambit-man wrote:
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

why was the first one closed?

Same reason frustrated.png

Avatar of gambit-man
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

why was the first one closed?

Same reason

what was the username? 

Avatar of AdamCheng5
gambit-man wrote:
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

why was the first one closed?

Same reason

what was the username? 

@AdamCheng3 @AdamCheng8

Avatar of AdamCheng5

@AdamCheng8 was my original then @AdamCheng3 after

Avatar of gambit-man
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

why was the first one closed?

Same reason

what was the username? 

@AdamCheng3 @AdamCheng8

I see @AdamCheng8 was the first account. 

Were both accounts used by you and only you?

Avatar of AdamCheng5
gambit-man wrote:
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:
notmtwain wrote:
AdamCheng5 wrote:

I got two accounts closed and it said the reason was "Fair Play Policy" and I don't know why. I contacted chess.com and after a few chats, chess.com didn't say anything. The last thing was "I’ve gone ahead and initiated an appeal on your behalf. As soon as I hear back I’ll let you know." and they never replied back ever again.

 

You are only allowed one account. That alone is a good enough reason for them to close your accounts.

No, I created one then they closed it, then I made another one and they closed it again.

why was the first one closed?

Same reason

what was the username? 

@AdamCheng3 @AdamCheng8

I see @AdamCheng8 was the first account. 

Were both accounts used by you and only you?

Yep

Avatar of gambit-man

is this account also yours?

Avatar of AdamCheng5

Yes @gambit-man

Avatar of gambit-man
AdamCheng5 wrote:

Yes @gambit-man

you said @AdamCheng3 @AdamCheng8 were your first accounts...

Avatar of AdamCheng5
gambit-man wrote:
AdamCheng5 wrote:

Yes @gambit-man

you said @AdamCheng3 @AdamCheng8 were your first accounts...

Yes? 1. @AdamCheng8 2. @AdamCheng3 3. @AdamCheng5

Avatar of Sun-and-Moon
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:

Yes @gambit-man

you said @AdamCheng3 @AdamCheng8 were your first accounts...

Yes? 1. @AdamCheng8 2. @AdamCheng3 3. @AdamCheng5

The ratings there seem pretty high on those accounts, just be honest, did you really cheated or not. I already read the title of this form that you didn't do so. If there's nothing chess.com can do to help you, I politely am asking you to move on happy.png 

Avatar of gambit-man
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:

Yes @gambit-man

you said @AdamCheng3 @AdamCheng8 were your first accounts...

Yes? 1. @AdamCheng8 2. @AdamCheng3 3. @AdamCheng5

@adamcheng was created in 2012...

Avatar of AdamCheng5
gambit-man wrote:
AdamCheng5 wrote:
gambit-man wrote:
AdamCheng5 wrote:

Yes @gambit-man

you said @AdamCheng3 @AdamCheng8 were your first accounts...

Yes? 1. @AdamCheng8 2. @AdamCheng3 3. @AdamCheng5

@adamcheng was created in 2012...

That's not mine

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