Chess.com is cutting my time and ruining my games

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Avatar of Bichu-1

I am facing a serious issue on Chess.com. My time is getting reduced unfairly in bullet and blitz. Even when I move instantly or use premoves, the timer drops like I am lagging, but my internet is fine. Because of this, I am losing games for no reason.
This is mentally destroying my confidence and my gameplay. It feels like the system is cheating me by taking my time. I want Chess.com to fix this problem instead of ignoring it. Many players are losing because of this issue, and it needs to be addressed immediately.
If others are facing the same issue, share it here. This has to be fixed.

Avatar of Martin_Stahl
Bichu-1 wrote:

I am facing a serious issue on Chess.com. My time is getting reduced unfairly in bullet and blitz. Even when I move instantly or use premoves, the timer drops like I am lagging, but my internet is fine. Because of this, I am losing games for no reason.
This is mentally destroying my confidence and my gameplay. It feels like the system is cheating me by taking my time. I want Chess.com to fix this problem instead of ignoring it. Many players are losing because of this issue, and it needs to be addressed immediately.
If others are facing the same issue, share it here. This has to be fixed.

What you're describing is high lag or small disconnects.

You might check out the following articles to minimize connection issues.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues