Chess.com Nerfed reporting?

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Pho_Lover

I was going to report two users for account sharing, but when I went to report, it only gave me the brief version where you just click their profile and hit report, but I remember you used to be able to give a long-form report with details of the offense and it would get sent straight to support team, but I was given a very unhelpful chatbot.
Does anyone know if you can still give long-form reports? if so can you send me the link to where I can long form report?

justbefair
Vexillogical wrote:

I was going to report two users for account sharing, but when I went to report, it only gave me the brief version where you just click their profile and hit report, but I remember you used to be able to give a long-form report with details of the offense and it would get sent straight to support team, but I was given a very unhelpful chatbot.
Does anyone know if you can still give long-form reports? if so can you send me the link to where I can long form report?

This is the text. (Use the link if the images do not post properly.)

If you come across any of the following, please report the individual:

Anything lewd, sexually inappropriate, or pornographic—this includes text, images, links, etc.

Anything offensive, threatening, or intentionally discriminatory based on race, gender, sexual orientation, etc.

Anything slanderous, threatening, or malicious toward any user

Anything considered spam like links to unapproved commercial websites, etc.

Cheating, stalling in games, quitting games, or sandbagging

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How do I report someone?
How do I report someone?
Updated over a week ago

 The best way to report someone is by using the steps below. 

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Martin_Stahl
Vexillogical wrote:

I was going to report two users for account sharing, but when I went to report, it only gave me the brief version where you just click their profile and hit report, but I remember you used to be able to give a long-form report with details of the offense and it would get sent straight to support team, but I was given a very unhelpful chatbot.
Does anyone know if you can still give long-form reports? if so can you send me the link to where I can long form report?

The free text option has been gone for a while. If you need to provide more details you could contact Support directly using the Help option in the menu

Pho_Lover
Martin_Stahl wrote:
Vexillogical wrote:

I was going to report two users for account sharing, but when I went to report, it only gave me the brief version where you just click their profile and hit report, but I remember you used to be able to give a long-form report with details of the offense and it would get sent straight to support team, but I was given a very unhelpful chatbot.
Does anyone know if you can still give long-form reports? if so can you send me the link to where I can long form report?

The free text option has been gone for a while. If you need to provide more details you could contact Support directly using the Help option in the menu

Thanks, I already know how to report people regularly, but chess.com nerfing actual reporting is ridiculous, especially when the method is now based on enough people reporting. when I clicked help, it just gave me the same incredibly unhelpful chat bot, and since I am the only one who knows about this offense, chess.com will shrug it off

Martin_Stahl

In most cases staff won't need additional information in order to handle the reports

SoccerCrusader

whos here in 2025?

SoccerCrusader

Chess.com I think has changed some profiles where it shows all your ratings and stats and you cant report from there

BasixWhiteBoy
SoccerCrusader wrote:

Chess.com I think has changed some profiles where it shows all your ratings and stats and you cant report from there

Click the three dots and select 'report' at the bottom. You can report a user as usual from there.

MaestroDelAjedrez2025

I think I know that already. You can also block and report members who've done something wrong or against the chess.com policies

Thordelvalle

Reporting Nerfed 50 Times.