You'll have to contact Billing directly to find out why. Any chance it's a debit card? Don't think they take those. There's a Contact Us link in the upper right hand corner... Good luck!
https://support.chess.com/category/135-membership-and-billing
Chess.com not accepting card?
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This card is not accepted. Please try a different card.
how can i fix that
Nov 4, 2023
0
#4
aymenppp wrote:
This card is not accepted. Please try a different card.
how can i fix that
Use a different card. Not all card types are accepted by the payment processor and cards that don't allow subscriptions won't work for anything but a one time gift.
Martin_Stahl wrote:
aymenppp wrote:
This card is not accepted. Please try a different card.
how can i fix that
Use a different card. Not all card types are accepted by the payment processor and cards that don't allow subscriptions won't work for anything but a one time gift.
In tunisia we are not allowd to pay with an international card if you want give me a platinum membership and thanks
I have tried countless times still the same error occurs "Your transaction failed, please check your card details and try again", and I raised complaint regarding the same but still the situation is same.
Jul 22, 2024
0
#7
Abhi_09897 wrote:
I have tried countless times still the same error occurs "Your transaction failed, please check your card details and try again", and I raised complaint regarding the same but still the situation is same.
did u find a solution cos i am also receiving that error
i had the same problem for a gift.
When I tried to buy the gift I did it from a webpage without being logged-in and I had the error message.
Then I logged-in and I succeded to buy the same gift with the same card that was not accepted before.
maybe is a bug
hi when i add my credit card its give me this massege "Your transaction failed. Please check your card details and try again."
how can i solve this issue
Jun 8, 2025
0
#11
Mina_28 wrote:
hi when i add my credit card its give me this massege "Your transaction failed. Please check your card details and try again."
how can i solve this issue
That's likely something you like need to check with your payment provider.
Oct 3, 2025
0
#12
when i add my credit card its give me this massege "Your transaction failed. Please check your card details and try again."
how can i solve this issue
Oct 3, 2025
0
#13
basimmh wrote:
when i add my credit card its give me this massege "Your transaction failed. Please check your card details and try again."
how can i solve this issue
Hey there @basimmh,
Please reach out to our Support team at https://www.chess.com/support, you can use the following steps to connect to an agent:
Support > Contact Support > Something else > I still need help > Write "Connect to an agent"
PSA: I believe despite not requiring you to be logged in to send gifts, you do actually have to make an account to gift someone a subscription. I was trying to send a subscription and was getting the same "transaction failed" message, but when I logged into my chess.com account and gifted a subscription from there it worked fine.
I have recently sparked interest in chess.com and thought i would pay for membership. I put in my credit card details and it says check credentials and try again. I have tried again countless times and even came back two days later with the same problem, its not a prepaid card. Help would be appreciated.