Chess.com took 141 canadian dollars refund?

Kuyiko

Hello, today I went to the store and then It said "declined" 
I checked my online banking and then I found out that Chess has taken
141 canadian dollars through auto renew. When all I did was sign up for
a free trial it makes literally no sense when you are on a free trial it has the option
"auto renew"  on  I can't even lie I am really pissed right now.

KetoOn1963

Its up to you to cancel before 7 days.  Does anyone actually read?

Felis_Domesticus

https://support.chess.com/article/346-contact-us

Felis_Domesticus
Kuyiko wrote:

Hello, today I went to the store and then It said "declined" 
I checked my online banking and then I found out that Chess has taken
141 canadian dollars through auto renew. When all I did was sign up for
a free trial it makes literally no sense when you are on a free trial it has the option
"auto renew"  on  I can't even lie I am really pissed right now.

I agree, they should turn it off on default.

Nylonsock
This is a recurring problem on this site. A month free trial should automatically stop at the end of that period, and not left to the individual to cancel “ Auto renew “ this is just a unfair manner for the site to earn income.