The time you see on your client (a pc, a phone etc) is not real, when there is a connection issue and you make a move the server does not know about it and keeps counting your time down while you see it is your opponent's turn. When the connection is ok again, the true data finally come from the server to your client and you see your time have vanished suddenly. Your ping can grow significantly during games, especially at the end of a bullet game when there is total mess on the board
clock bug
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This day I had several problems while playing bullet : 1 minutes
There is the regular disconnection issue : it may happens. I have checked the bing and nothing seems wrong . But more strange. In two parties I have a clock advantage of a few seconds and in the last move suddenly in less than half a second my remaining time vanished and I loose the game. This is very annoying. If somebody has a clue, he is welcome