Well, if you are playing against the computer on Live Chess, then I would suggest you going to the Chat Rooms on Live Chess and going into the Help and Support Live Chess room, where you can talk to a staff member, or a moderator. If you are not playing against the computer on Live Chess, then I would suggest you using this link to fill out a report to contact Chess.com:
http://support.chess.com/Tickets/Submit
Tell them what is happening and give them the link to the place where you played against the computer, so they can look at it. Also, just update your Java to make sure you are up to date. If it freezes, then you probably need to update your computer, clear your history to make the Internet run faster, and/or update some software on your computer. I hope I can help!
-BlueGator456
Hi, when playing versus computer, it always sticks at 'computer thinking' on computers 2nd shot.
I believe my Java to be uptodate. Any advice?
(Only started playing here today, so apologies if this is a known issue or I'm being daft. Couldn't find an answer anywhere. Prefer to play versus computer for now as I'm a tad rusty).
Thanks