connection issue - Jio Network in India - Chess Forums

rahul2010k

Aug 3, 2019

0

#1

Hi I have one plus 6t mobile with dual sim - 1. Jio (4G) 2. Vodafone. Jio is primary sim with mobile data enabled. From last few days, my chess.com app is not able to connect using Jio sim. Also i am not able to access chess.com site in browser with Jio sim. However everything works when I switch mobile data to Vodafone sim. But the issue does not seem related to Jio network because i am able to access internet (except chess.com) using Jio and it is very fast. What could be the issue? I dont want to use Vodafone because its very slow. Thanks Rahul OS Version: Android API 28 Device: ONEPLUS A6010 App Version: 19703|3.8.4

Martin_Stahl

Aug 3, 2019

0

#2

rahul2010k wrote:

Hi I have one plus 6t mobile with dual sim - 1. Jio (4G) 2. Vodafone. Jio is primary sim with mobile data enabled. From last few days, my chess.com app is not able to connect using Jio sim. Also i am not able to access chess.com site in browser with Jio sim. However everything works when I switch mobile data to Vodafone sim. But the issue does not seem related to Jio network because i am able to access internet (except chess.com) using Jio and it is very fast. What could be the issue? I dont want to use Vodafone because its very slow. Thanks Rahul OS Version: Android API 28 Device: ONEPLUS A6010 App Version: 19703|3.8.4

There is a possibility your IP was blocked. While using the SIM with the problem, go to Google and search what is my IP, note that. Then from the other connection, open a ticket with support, and provide the information from your post and the IP.

https://support.chess.com/customer/portal/emails/new

rahul2010k

Aug 3, 2019

0

#3

Okay. Thanks for the reply. what could be possible reason for blocking my ip?

rahul2010k

Aug 3, 2019

0

#4

Okay. Thanks for the reply. what could be possible reason for blocking my ip?

Sourav_Nath

Aug 4, 2019

0

#5

Same issue with me also. Jio blocked. Working with Airtel.

Akash_121chess

Aug 4, 2019

0

#6

Similar issue please help what can I do...

Amelia

Aug 5, 2019

0

#7

Hi, it seems Chess.com has been blocked intentionally by the Jio network in India. If you would like would like to help us get unblocked, you can email care@jio.com to express your frustration and how much you would like to be using Chess.com!!

rahul2010k

Aug 6, 2019

0

#8

my issue is resolved now. i had raised a ticket. i got reply that they are working on it and meanwhile i can install an app to change vpn and select different country. but without doing anything i am able to access now. so i think they have resolved jio issue.

learning_by_doing

Aug 6, 2019

0

#9

Amelia wrote:

Hi, it seems Chess.com has been blocked intentionally by the Jio network in India. If you would like would like to help us get unblocked, you can email care@jio.com to express your frustration and how much you would like to be using Chess.com!!

Nothing like that, my dad works for jio and I also use jio. It has been working perfectly for me

jdcannon

Aug 6, 2019

0

#10

This should be resolved now. Turns out Jiro blocked Chess.com with no warning

learning_by_doing

Aug 6, 2019

0

#11

jdcannon wrote:

This should be resolved now. Turns out Jiro blocked Chess.com with no warning

It did not as I was using jio see the comment above

sujijai

Sep 19, 2019

0

#12

sometimez it may be due to some technical issues..

learning_by_doing

Sep 19, 2019

0

#13

yes

sujijai

Sep 19, 2019

0

#14

learning_by_doing wrote:

yes

mm...

shreyanchowdhury

Dec 30, 2023

0

#15

I am facing the same issue while using airfiber