Connection issue

Hi guys.

I was just wondering, why do I always get a connection problem everytime I play Live Chess?

Is this normal for normal user? Do the paying users gets better connection?

I've been losing matches due to this connection problem. I made my move, waited for a while, then out comes the "connection problem" popup, when the game reconnected, I lost on time...

At first I can tolerate it but now I think it's quite annoying.

is there any solutions?

Unfortunately, having an excellent Internet connection doesn't mean you won't see an occasional disconnect.

There are a number of things that could result in disconnection from the chess server:

• Not having cleared cookies & history in a long time
• Downloads or uploads (even sending email) in the background
• Instant messenger clients
• Memory-resident anti-virus software
• Other browser tabs with streaming content
• Browser add-ons
• Using a USB wifi key

Here are some things you can do to minimize the risk of disconnects while you play:

1. Use a trustworthy browser: Chrome or Firefox - not Internet Explorer

2. Limit your use of messaging clients, media players, YouTube (etc.), sending/receiving emails, multiple tabs or anything else that may consume a lot of memory

3. Do maintenance chores regularly, clearing cookies, history, temporary internet files ("cache")

4. Suspend or terminate any memory-resident software that may perform memory-intensive background operations

thanks for the answer, kohai.

unfortunately I occasionally clear my cookies, I do not use any messengers and I have only one tab open on my firefox 4 which is chess.com.

The only thing that crosses my mind is memory-residing viruses which I have scanned using spybot and malwarebyte. no viruses/malware/spyware detected.

Is there any other solutions that you can suggest? I do not know whether others are facing the same problems like I do.

btw, will there be any Live Chess on the iPhone apps of chess.com? just wondering...

iPhone yes

I know i experience issues when using firefox, more so if i've had the browser open a while or viewed alot of web pages before going into live chess. I know chrome works alot better.

Whats your internet speed?  are you using a main pc or a laptop?

awesome! can't wait for the iPhone's chess.com apps..

Oh I see. I'll try and switch to chrome and see if it solves my problem..

I'm using a laptop. How do I check my internet speed? is there any website that can tell me my internet speed?

Yes!

http://www.speedtest.net/

ok got it!