Covid and Timeouts.

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Avatar of ChoChikun
I initially tested positive for covid on 20th Nov. After mild symptoms things took a dramatic turn for the worst and after about 2weeks I was left severely unwell for nearly 3weeks.
Finishing or even thinking about finishing games on chess.com was not a priority and as a consequence this has left me with a timeout ratio of 12.5% which will take forever to reduce.
Am I simply left with this situation or can the admins use a little discretion in my case and others who have had similar issues with Covid?
Avatar of Martin_Stahl
ChoChikun wrote:
I initially tested positive for covid on 20th Nov. After mild symptoms things took a dramatic turn for the worst and after about 2weeks I was left severely unwell for nearly 3weeks.
Finishing or even thinking about finishing games on chess.com was not a priority and as a consequence this has left me with a timeout ratio of 12.5% which will take forever to reduce.
Am I simply left with this situation or can the admins use a little discretion in my case and others who have had similar issues with Covid?

 

You could contact support to check, but the timeout ratio is only over 90 days so that won't last forever.

Avatar of ChoChikun
Much appreciate the reply. I will try as you suggest!