crypto payment completed but not getting membership?

I paid for premium through crypto but my account is still shown as trial... i am worried i will never get membership and i just wasted 120 dollars 

i have the confirmation email from coinbase payment and everything, with the same email as this account

There are some manual steps that have to be taken for crypto. If you don't get updated in a few days, contact support:

https://support.chess.com/article/346-contact-us

i did contact support already, but did not get a response, instead got an automated email about servers? nothing to do with my original request

When entering a support ticket, you'll get an automatic reply to let you know it was received and potentially to offer information that could be pertinent to the request.

It likely also included a statement that support has been receiving very high ticket loads and it may take a while to respond.

how long does this usually take?

I am a little frustrated waiting for this... what happens if i just buy a regular membership with my card now, will it add up the time or will i get rugged again

Support has been overwhelmed by the number of new memberships.  Your first post was 20 hours ago.  Please be patient.  I don't think you have been "rugged."   Your email is in a queue that will get answered as quickly as possible given the circumstances.   According to the most recent report, they are getting to actual responses in 53 hours, on average.  (https://www.chess.com/article/view/chesscom-update-january-2023#Support )

Support

Lastly, a busy couple of months for the Chess.com Support Team. Here are the stats for December:

• Average Time to First Response: 53 hours
• Total Support Responses: 38,634
• Average Quality by Member Rating: 94%
• Total Ratings: 4,142

If you do pay with a regular card, I think it would go through more quickly on the website (but I don't know the actual time.)  I have heard there are delays with paying through the Apple app.