Different features in premium account

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Daikyu

Hello!

I would like to upgrade my free account to a platinium account, but when I looked at the page with the different premium packages on my smartphone, I noticed that these are different than when I look at the same page on my computer. On my computer, i get five Chess Mentor lessons per day. On my smartphone i get no lessons per day. Which one is correct?

Premium packages page on my computer:

 

Same page on my smartphone:

Anier2015

I think that the web premium membership is different from the mobile premium membership. Different features and different prices.

Daikyu

Hey! Thanx for your answer, but in the FAQ is written that the account is synchronized between computer and mobile app.

Anier2015

Hey! Smile

Sure, but i think that if you have a web premium membership you obtain a bunch of features in the web and a different bunch when you connect with your mobile (with the same account). And if you purchased a mobile premium account you have less features (than the web membership) in the web-use of your account.

The app doesn't have all the features that you can find in the web.

Could you see the prices of the diferent memberships in the app? Are they different from the web ones? It could be an answer to your question.

Daikyu

Hm, yes, that is a good theory. The web membership costs 45€ per year and the app membership 48€ per year. Thats strange. The membership costs more on the mobile app and has less features?!

Dirty_Sandbagger
Daikyu wrote:

Hm, yes, that is a good theory. The web membership costs 45€ per year and the app membership 48€ per year. Thats strange. The membership costs more on the mobile app and has less features?!

Maybe they changed the price and features at some time and forgot to update one of the pages ?

Looks like a lack of professionalism to me, not like intentionally different design, but I could be wrong.

arie64

The web price for diamond membership is £66/year, on my phone it is £61.32. Both give full features, so why the difference? I have asked support about this.

Kirkwood
LaurenceGlazier wrote:

The web price for diamond membership is £66/year, on my phone it is £61.32. Both give full features, so why the difference? I have asked support about this.

 

Hm, probably a bug in our currency API. I've reported it, thanks for the heads up!

Kirkwood

@LaurenceGlazier Are you using the iOS app or the android app?

arie64

Android. I went ahead from the phone, I have 7 days trial if there are issues.

Thanks Kirkwood, I see now you are the chess.com answer!!

Now what interests me is where my membership credit days are shown in case I want to go back to one of the other levels. Is there a specific link? Anyway I am hoping the tutorials will help improve my chess :-)