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disconnection issues

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Avatar of iggyalfasi
iggyalfasi
Mar 14, 2017
0
#1
What is going on with the site. Over the last few days I've been disconnected in the middle of games when I had full wifi connection and cellular. I just lost a game where the disconnect timer was still counting down, then appeared to reconnect with 18 seconds left but still handed me a loss saying I abandoned the game. The timer hadn't even counted down to zero when it happened. LAME
Avatar of Martin_Stahl
Martin_Stahl
Mar 14, 2017
0
#2

You local connection may not have anything to do with disconnects. It could be the Live server process or any of the hops between that and your client computer, even down to other software on your system causing interference.

 

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

 

I know a month or so ago the site was experiencing higher than normal loads causing some software/hardware limits to be reached, that also caused disconnects (based on staff postings) but I haven't seen any updates on that issue to see if it is still happening.

 

Avatar of khmiao
khmiao
Mar 28, 2017
0
#3
Half way through a number of games (especially when winning move is made), it just disconnects me and handed me a loss. Frustrations. Surprisingly only disconnected me when I was winning but not losing.
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