First thing to do is not make a thread that reinforces the negative behavior. Turn off your chat.
Disrespectful People with Multiple Accounts.
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How we deal with this?
Ok, I have the ability to report it, and of course I did it, but this person has 300 games on this account and I wonder how many on other accounts.
For me reporting needs to have a commentary field, so you can understand the gravity of certain behaviors