Sounds like you put in a ticket. They will be able to address your account problem.
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I have a platinum membership and it cost 349.98zł/year and of course in january chess.com took money from account but in december took from me 199.99zł and I dont know why sooo my question is that anybody have the same situation as me? Right now I'm waiting for contact from support but it will take 1-3 weeks :/