Error Bullet Game >:(

I just played a bullet game. When it was my opponent turn, the time on the clock STOPPED . Then all of a sudden it was my turn and I lost 20 seconds on my clock! Does anyone know how this happened!? 

The game shows you resigned on move 11. Is this the game?

http://www.chess.com/livechess/game.html?id=222521891

Yes, I resigned because I thought there was no way to win with only 17 seconds and my opponent has like 40

This happens to me ALLLLLLLL the time. I think it is a server latency/lag. Basically it makes bullet unplayble sometimes.

if u lost 20 seconds befor u move its probably that ur oppenent has hacked his way into the time stamp that goes along with the moves...report it....

I'll just randomly comment here with a complaint of my own :p

The lag, even when corrected for on the timers, throws off the pace.  In a blitz or bullet game if I think my opponent took 30 seconds to move, I'll instinctively feel I have at least that much time to spend too.  But if they actually moved in 5 seconds, my "long" think will put me at a distinct disadvantage.  This has upset a few of my games here and why I still generally prefer other sites for live chess.

Yes, I think that the chess.com's bullet chess quality is not as good as I want it to be :(

I had the same problem; maybe you should check out the Live Chess section is Help and Support.

::: IT HAPPENED AT 15|10 and 30|0! I had like 4 minutes and my opponent had 7. 

::: HI CLOCK STOPPED; ALL HIS TIME WAS MY TIME!

Bullet or blitz , You think about ur next move while your opponent is moving,,, the longer Your Jet Lag or Opponent Turn time the longer you have to look for a good move''' Hold that next move in place and let go when your opponent moves.. it will take u couple seconds if your opponent does not move where you want them too but thats better than jet lag..