Is there HUMAN you can talk to? No support phone number for billing issues? Does chess.com even read these comments or even care?
Extraordinarily poor customer service?
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Dec 23, 2024
0
#3
1shoedog1 wrote:
Chess.com may have the slowest, poorest, and most absurd customer service online. I cancelled my gold subscription since I need the time and to date, no refund. No one will get this done, but AI bots/one named Arturo are happy to say they will or waste time with chats. I will not recommend chess.com to anyone. Fun site, lousiest service ever in my opinion. I'll dispute the charge with VISA, get a conditional credit, provide the chat/email threads to VISA, and chess.com can refuse them. Chessitute
According to staff a refund was sent last week
According to my credit card, nothing has shown up. Does it normally take weeks for a $29 refund?
Dec 23, 2024
0
#5
1shoedog1 wrote:
According to my credit card, nothing has shown up. Does it normally take weeks for a $29 refund?
No, it should only take a few business days in most cases.
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Chess.com may have the slowest, poorest, and most absurd customer service online. I cancelled my gold subscription since I need the time and to date, no refund. No one will get this done, but AI bots/one named Arturo are happy to say they will or waste time with chats. I will not recommend chess.com to anyone. Fun site, lousiest service ever in my opinion. I'll dispute the charge with VISA, get a conditional credit, provide the chat/email threads to VISA, and chess.com can refuse them. Chessitute