Hi GentleBishop,
Hopefully this will be able to answer your question:) :
http://support.chess.com/Knowledgebase/Article/View/171/13/fair-play-policy
Regards
Hydra
False Accusations
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I've been having problems recently after playing games on Live Chess, everytime a match is ended regardless of who wins, I get a message telling me not to disconnect or i will be temporarily unable to play games. I am now not allowed to play a game after each game because I get kicked from Live Chess for 5 minuets, I need some help on this :/