Friend can't join my friends and family membership

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Avatar of checkmated2111

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

Avatar of justbefair
wrote:

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

You could contact Support.

However, I doubt that they will tell you why your friend is not eligible.

I would guess that only your friend would be able to tell you why.

Avatar of checkmated2111
justbefair wrote:
wrote:

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

Contact Support. Nobody not on staff would know why your friend was not eligible.

How do I contact Support?

Avatar of justbefair
wrote:
justbefair wrote:
wrote:

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

Contact Support. Nobody not on staff would know why your friend was not eligible.

How do I contact Support?

You have to click the https://chess.com/support link and use the AI to contact support. I would guess you could ask for billing help but I doubt they will tell you what issue your friend has.

Avatar of TheYetiMonger

I know this is an old thread. I was having the same issue though. Switching to desktop site worked for us. For some reason it just wouldn't let us join on mobile.

Avatar of Martin_Stahl
TheYetiMonger wrote:

I know this is an old thread. I was having the same issue though. Switching to desktop site worked for us. For some reason it just wouldn't let us join on mobile.

I know it's not available on mobile apps to sign up and that's likely why you can't join that way either. But once accepted, the membership works on mobile apps.

https://support.chess.com/en/articles/10067907-friends-family-plan-faq

5. Can I sign up for the Friends & Family Plan on iOS or Android?

No, at this time you can only sign up for the Friends & Family Plan on web. But Friends & Family Plan members will enjoy Diamond benefits on all web, iOS, and Android.