Friend can't join my friends and family membership

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checkmated2111

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

justbefair
wrote:

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

You could contact Support.

However, I doubt that they will tell you why your friend is not eligible.

I would guess that only your friend would be able to tell you why.

checkmated2111
justbefair wrote:
wrote:

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

Contact Support. Nobody not on staff would know why your friend was not eligible.

How do I contact Support?

justbefair
wrote:
justbefair wrote:
wrote:

I tried inviting them, and it said that they were ineligible to join the plan and I can't add them again. What can I do?

Contact Support. Nobody not on staff would know why your friend was not eligible.

How do I contact Support?

You have to click the https://chess.com/support link and use the AI to contact support. I would guess you could ask for billing help but I doubt they will tell you what issue your friend has.