I now have had 3 games where this has happened. I should not lose rating because of this !!!
game abandonment
The page freezes and when I close and reopen chess.com it says game abandoned. I lose points when I wasn't even gone for a full minute. This should be corrected and be based on the clock. I can't say how many times I have had to wait the whole clock when it says someone is disconnected, but my page freezes and I am given no time to reload the page?
Abandonment is based on the clock but it depends on the time control.
https://support.chess.com/en/articles/8593801-how-does-game-abandonment-work
If you need help, please contact our Help and Support team.
The page freezes and when I close and reopen chess.com it says game abandoned. I lose points when I wasn't even gone for a full minute. This should be corrected and be based on the clock. I can't say how many times I have had to wait the whole clock when it says someone is disconnected, but my page freezes and I am given no time to reload the page?