MichaelArns wrote:
Michael
Hi guys,
I got a gold membership on 12.06.2022
which Includes unlimited puzzles. My Gold membership status is still active, but I can't do unlimited puzzles anymore.
Any idea why that's the case? I already contacted support, but didn't get an answer.
Thanks heaps,
I got a gold membership on 12.06.2022
which Includes unlimited puzzles. My Gold membership status is still active, but I can't do unlimited puzzles anymore.
Any idea why that's the case? I already contacted support, but didn't get an answer.
Thanks heaps,
Michael
Purchases before September 1, 2023 are on the old plans and pricing which didn't normally have unlimited puzzles.
https://support.chess.com/article/4566-september-1st-plan-changes
Due to the holidays, support has a backlog of tickets, so it may take a little longer than normal to get to your ticket
I got a gold membership on 12.06.2022
which Includes unlimited puzzles. My Gold membership status is still active, but I can't do unlimited puzzles anymore.
Any idea why that's the case? I already contacted support, but didn't get an answer.
Thanks heaps,
Michael