Has anyone else experienced a situation like mine?
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On September 1, 2023, I subscribed to the yearly Gold premium package and made the payment. Upon subscribing, I received a notification stating that I needed to use the app within 3 days of my subscription, or it would be canceled. So I made sure to actively use the app every day. I even played puzzles and earned an achievement. However, my premium package was inexplicably canceled anyway.
On September 4, 2023, I reported this issue on the app, but it has been two days, and I still haven't received a response yet nor the refund either. Could someone please advise me on what to do next or provide an alternative contact method? Thank you very much.