help, plz

no response
You are asking to change the password on a different account- "orbber".
You need to write your email from the same email account you used to set up that first account. That is probably why you didn't receive the reset email. You changed your email account.
You need to convince them that it's your account.
/ Setting up a second account is not allowed.

Hello @serbys
I have sent you an email to assist you with your account issue. I look forward to resolving this matter for you.
-Matt, Chess.com Support