Welcome back. I'm guessing you tried updating you email in the app. Did you try changing it when using a browser? I think I saw the option there.
Help & Support
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Erik Allebest owns the site. You can try a direct message.
https://www.chess.com/member/erik
There are other staff members listed here:
It used to be easier to DM them but you can find some of them on the site and some moderator or other might answer you.
2 days ago
0
#4
If it helps, this is what I see when using a browser like Chrome or Firefox (not the chess.com app).
Settings -> Account and Edit (Contact Info - Email Address)
Then I see this screen. It has worked for me before, but haven't tried lately. I put in my current chess.com password and the new email I wanted to use.
Thanks, and yea I tried different browsers. It's all crazy that I can't change my email, shouldn't be that hard, but like I said the bot kept using the old one that doesn't even exist.
SleeepingBuddha wrote:
Erik Allebest owns the site. You can try a direct message.
https://www.chess.com/member/erik
There are other staff members listed here:
It used to be easier to DM them but you can find some of them on the site and some moderator or other might answer you.
Thanks man, and hope you're doing well.
I'm good. I left all those chat groups. Bunch of dumb Maga cultists. I think now I'm only in this one.
2 days ago
0
#8
Well, I have an outstanding help ticket. I took about 4 days for the first response. Waiting for the follow-up for about a week now. Hope it goes faster for ya...
Welcome back my man!
The sad part is.I'm thinking if you ever checked your email.All it would say is there's nothing you can do about it.You're muted for thirty days.
Unfortunately this site needs to spend a little bit more money on getting some people who can answer a dang live chat or something.
Hello. This site is the worst for help & support. I was muted for a month, no warning, no reason. Every time I tried to contact them they said to check my email, that no longer exists. I changed my email a long time ago and neglected to update it here. I can't enter my new email address now that I am not muted, and so tired of talking with a useless bot.
If anyone can help, it would be greatly appreciated.