What kind of phone are you using?
There is an outside chance that it might need to be updated if its an iphone.
Help with mobile chess?
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Alternatively you can try manually to point your phone to http://chess.com/mobile
I want to try playing chess on my phone. I go to the mobile chess page, click where it says " click here to have Chess.com send you a download link via SMS text to your phone!", and enter my number. It says that the message was successfully sent, but I haven't received a text yet. Any suggestions?