How can I report someone for cheating?

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Avatar of SafariQueen

The support ticket isn't working for me either, I cleared the cache as suggested, but no luck, guess the email is fail safe. 

Avatar of kohai

Are you using Chrome? Does it have any addons or extensions on it?
Have you tried using the 'Contact' page to send a ticket from a different browser?

This is what should happen and what you should see :

On this page https://support.chess.com/

top right corner click where it shows 'Contact'

It opens this page https://support.chess.com/customer/portal/emails/new

where you fill out the information about the issue. After filling out all of the boxes, click the orange send button at the bottom and this window should then appear http://grab.by/vrMg

That last page/window http://grab.by/vrMg  has the final 'Send Message' button on it that is needed in order to submit the form to us, without it the ticket won't send. Thats also the page/window that many with the 'can't contact support' issues are having

Avatar of SafariQueen

Hi Kohai,

I have tried that today.

I cleared the cache as Cal had suggested, and thought that had corrected the problem, but later when I tried to submit a ticket, I did as you say above, but upon clicking the contact us at the top right hand corner, this is all that I see;

Contact Chess.com Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After clicking the send button, again nothing happened. I am using Chrome, and have no add ons.

 

Avatar of RonaldJosephCote

                    WOW, that's a twist. Only half the page.  I just tried, and I got a full page.

Avatar of SafariQueen
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Avatar of RonaldJosephCote

            S Queen;  try it again, if you get half, click refresh. Its trying to load.

Avatar of SafariQueen

Ok, I'll try that, thanks Ronald. Smile

Avatar of SafariQueen

It still isn't working :(

 

Contact Chess.com Support

Avatar of RonaldJosephCote

                     I guess you need Kohai's expertise.

Avatar of SafariQueen

Well, at least I can email them with any problems, I'm sure they'll resolve it all very soon. Cool

Avatar of RonaldJosephCote

                 Where did she go??, I thought she was just here.

Avatar of SafariQueen

She's a busy lady :)

Avatar of RonaldJosephCote

                 Either something came up, or maybe she's eating. The nerve of those mods. They want to eat too??  If you have something important, I can relay it to them.

Avatar of SafariQueen

Hahahaha, leave her alone, she's a good egg :) Tongue Out

Avatar of RonaldJosephCote

                 With everyone else, it either works, or it doesn't. Half a page is a new one on me. Your using the same as me I think, Win7, and Chrome. I don't get it.

Avatar of SafariQueen

My operating sys is Vista.

Avatar of RonaldJosephCote

                Ouch!  that's got a couple of yrs behind it. Are you still getting updates from Microsft??

Avatar of SafariQueen

Yeah, at the moment. When they stop, I guess I'll upgrade then.

Avatar of RonaldJosephCote

               In Nov, I had a virus. My tech guy said, do you want to stay with XP?  Microsoft won't service XP afte Feb. So I said OK, give me Win7. Microsoft has extended the service till April I think.

Avatar of SafariQueen

Yeah, my hubby mentioned that a few weeks ago, our friend is on xp too, my husband was on xp pro, now he's on Windows 7 too. But I don't do development any more, so I don't need to be up to date :)