*Edited above to fix typos and mention impact of disconnect auditing*
How do I downgrade from premium to non-paying?
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Jan 14, 2017
0
#3
You'll have to go to the new site though, can't be done in V2.
Bye.
Jan 14, 2017
0
#6
To try and reduce confusion, I am going to make this the main thread for your complaint and lock the other threads you've created about the same thing.
Thanks,
David - moderator
Jan 15, 2017
0
#7
The energy invested in this complaint and the volume of whinging is, in my opinion, completely disproportionate to the problem complained about. I do hope that Chess.com staff do not allow the decibel level to influence their prioritisation process. There are, in my view, other much more important things for them to do with their time.
Hi,
The text above does seem emotional but I'm afraid I've just found myself in the same position, and I'll confess that it is a frustrating situation. Here's the note I sent to the developer as I do believe this issue needs to be addressed:
Hi
It's extremely frustrating to be playing a live game, only for the system to log me out half way through because I'm logged in elsewhere - on my iPhone. Or visa versa - to be playing a game on the phone and be summarily ejected from the site because I'm logged on upstairs on my computer.
This means that you have to remember to log out every time you put your phone down, or step away from your computer, to prevent this happening.
I understand that you don't want account sharing, but these are my own devices and no-one else uses them, and I don't actually use them both concurrently.
If you must insist on this policy, then at least please warn before starting a game, or provide the opportunity to log out elsewhere from the device you are currently on. Being booted out of a game you were really enjoying, and had invested energy in, is very disappointing. I'm a new member to this site, and I have to say that this behaviour makes me feel very disappointed in the site, and blemishes what is otherwise a fine user experience.
Can I ask if you have plans to fix this?
I want to downgrade my premium account to non-paying, but don't know how.
But I don't want to close out my account and user name because when you fix it I might return. I just want to stop paying until you fix it. How can I do that?
Why do I want to do this after 8 years?
The site has a serious session-management bug with live/blitz chess that's robbing me of games because it says I'm logged in elsewhere. I only have one game going - the current one. I just don't want it messed with because the site thinks I'm "logged in elsewhere", which is a misnomer, because it really means that within a logged-in session in another tab or phone, I merely clicked "live chess" , probably played some blitz games, abandoned the session (for any number of reasons) or forgot about the tab, or didn't quit the Chess.com app.
It's an absurd stipulation in the first place, because no games are running anywhere else. But it exits the live session with my only game in progress, which, at the minimum, costs me more time than I can often afford in the game. Sometimes I've been able to re-enter live chess from the app or tab I was playing in, and resume the game and save it, but very often and I lose on time, even if I was winning or tied on time before the interruption, and my opponent thinks I disconnected, and no doubt the site tallies that as a disconnect by me, in your software, which harms my reputation and could even trigger automatic punitive response. I'm sure by now with that bug I have dozens of disconnects or abandoned games that are the site's fault, but that I'm dinged for by your automatic auditing, when it's the sites fault entirely and not mine. Someone announced on the General Discussion forum that it's been fixed, and I was so grateful and thankful. But that turned out to be incorrect. it's worse now as many times there is no way to resume the game even after I manage to reconnect. And these are short 3 minute games where every second counts. I was willing to give it a little more time to fix it, since I thought you were working on it, but I have no idea what to expect or when, so I'm giving up.
It's made me lose many many games because it keeps catching me off guard. If I don't find my phone and exit the Chess.com app, and kill my browser on my desktop computer and re-launch it nails me, and I'm sick of it and I'm not going to pay $100/year for that.