How do I get my chess.com email to work?

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Avatar of AnnaEA

I can't log into it - I keep getting

Error: Login failed - Username or password is incorrect
I've tried logging in the chess.com email addy, and with just my user name.   I know the password is right, because I cut and pasted out of notebook file I saved my login info too when I set it all up.
I've tried clearing my cache and cookies, and that didn't help.
Is it a firefox incompatibility?   Or something I am doing wrong?

Avatar of chessbeginner77

hmmm. is caplock on? passwords are case- sensitive.

Avatar of AnnaEA

no capslock.   That I checked.   

Maybe it's a windows 7 compatibility issue?  I'll have to check it from the other PC to test that.

Avatar of erik

try now?

Avatar of AnnaEA
No go in firefox on my XP box - let me try in IE.
Avatar of AnnaEA

No error in IE - but it doesn't load either.  Loading bar gets to about 30% then hangs.

Chrome gives me the same login error.

That's with just cut and pasting in the mail.chess.com addy to go to.

I"ll try Chrome and IE on my Win7 later on.

As cool as having a chess.com email address sounds.... I think I may just need to take a deep breath and let it go.  

Avatar of kohai

I've synchronised your chess.com log in password and your email password so they are now the same.

When you log into your emails, please enter the same password for emails that you would use to log into chess.com.

Please go onto your homepage, and click where it says "My Email - New"

 

 

 

 

A new pop up box will open showing your @chess.com emails loading.

Avatar of AnnaEA

Thanks for the attempt at a fix, kohai,  but it still isn't working.  :(  I've tried it again in all my browsers on both of my computers.

Avatar of kohai

ok we''ve done another fix, is it working now ?

Avatar of AnnaEA

Yes!!   thank you - this is so cool!