How do I write to customer service? I can't do it.

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MarkD77

Hello, I'm addressing to the support service for one problem.
You can close a player's account - [removed--MS]Who violates the rules of the site. It's not the first time he creates many new accounts. Which have already been closed. But he's creating new ones again! Which is forbidden by the site. And he plays with his own accounts in tournaments. I used to get an email reply from one of the site's employees. And we've cleaned things up a bit. Now I can't get in touch. The mail throws me to the support service on the robot. I can not talk to the robot?)
Please check his new accounts. [removed]And here's one of his many such tournaments. [removed]

Martin_Stahl
MarkD77 wrote:

Hello, I'm addressing to the support service for one problem.
You can close a player's account - [removed--MS]Who violates the rules of the site. It's not the first time he creates many new accounts. Which have already been closed. But he's creating new ones again! Which is forbidden by the site. And he plays with his own accounts in tournaments. I used to get an email reply from one of the site's employees. And we've cleaned things up a bit. Now I can't get in touch. The mail throws me to the support service on the robot. I can not talk to the robot?)
Please check his new accounts. [removed]And here's one of his many such tournaments. [removed]

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https://support.chess.com/en/articles/8562517-how-do-i-report-someone