How to complain

Sort:
BlindThief
achintyads wrote:

During a match, my opponent made abusive comment through chat box. Is there any way to make complaint? And is there any way to recall the chat during the game? Thanks

Sadly no. Your only recourse is to find this gentleman and challenge him to a duel at sunrise

swetazimba

while i was playing some one blocked my account

please reconnect my account ashflashdexyongiiack12

Martin_Stahl
swetazimba wrote:

while i was playing some one blocked my account

please reconnect my account ashflashdexyongiiack12

I don't see any account by that name.

ViktorStavrev

Support are totally useless. Alwaay sent answer - wait one or two bussines day and then nothing. Weeks and months later there is no answer. There is support only for special players not for everyone. Change my mind but they are sleepy poor things that do nothing.

Martin_Stahl
Danish11xx wrote:

During my last match with TheBlackMike, i played my move but somehow it didn't count, and i lost on time. This is unfair! Do something about this! I am full of rage right now!!!!

You ran out of time before the move made it to the server, after allowed lag compensation.

Martin_Stahl
meowmeeooow wrote:

My old account got disabled, I didn't even know why, that's unfair, 4 hours of playing 12/13, someone got jealous

Accounts don't get closed for no reason. If you look at the profile, you'll see the reason.

trickytracy

i am playing against the computer [Bots] you continue to make illegal moves I.E the pawn s move diagonal when there is nothing to take this is infuriating and i resign straight away i wont play a corrupt game .you should be ashamed of this

HackingQueen527

During my game after 18 moves it was a winning position for me but suddenly after having a brilliant network connection it showed "Game Aborted"

Martin_Stahl
kuhidey21 wrote:

During my game after 18 moves it was a winning position for me but suddenly after having a brilliant network connection it showed "Game Aborted"

There was a live server restart. When that happens all ongoing games are aborted

MarkoQuintana

Hello 👋🏼 First of all sorry for my bad english. Second: I have lost a lot of ************************************** games because i make a **************** move and my opponents clock keeps running and after it goes to 0:00 my clock goes empty and i lose the game. I have also recorded the screen so it shows how mi internet connections never goes down more than one line. Is always the same. I kindly ask what should i do in this situations ? If can’t do nothing, i hope you can fix it. Tenkiu 🥰

harrybrook

Knightsoff This week on two games that i was winning i made my move and waited for my opponent to make his but noticed my time was running and instead lost by abandonement giving him the win??

Don440

Hi

I played Alexandre Souyza Batist from Brazel and his time was running out and he got the win,

how does this work now, my rating drop and my competition I playing in I lose 15 points, there too.

I understand there is sometime system problem, I do not mind to lose but is this now fair

My user name is Don440, please I need clarity on this.

thanks.

purabthakkar16

I love chess.com

Matebait2024

My games have been freezing. It has been my move and it won't let me move and both clocks have stopped. What's causing this. Are your servers swamped?

Martin_Stahl
Matebait2024 wrote:

My games have been freezing. It has been my move and it won't let me move and both clocks have stopped. What's causing this. Are your servers swamped?

There's no systemic issue that I'm aware of. How are you accessing the site?

harrybrook

hello, again this time playing today against eudes 17 and making a move with 5 mins left waiting for his move it suddenly after a matter of seconds it showed i abandoned the game in which i had more time than he did and giving him the win

Martin_Stahl
harrybrook wrote:

hello, again this time playing today against eudes 17 and making a move with 5 mins left waiting for his move it suddenly after a matter of seconds it showed i abandoned the game in which i had more time than he did and giving him the win

If you lost, you were the one disconnected.

Akkiuio

In the gold membership chess.com Says that we will get unlimited puzzles but I get only 25 puzzles a day please send me more puzzles

purabthakkar16

I played a game of crazy house and 4 players chess but I didn't get the awards

purabthakkar16

I completed all drills but got no award and I played 4 players chess and crazy house but got no awards pleas give me the awards