How to get refunded for Diamond membership?
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DubePJ
May 20, 2019
0
#1
I don't know what happened I just saw that Chess.com deducted an annual payment of $99 for Diamond membership when I didn't even switch to that subscription.
How can I contact them to get my refund? I am also unable to unsubcribe from diamond.
PetrosDube wrote:
I don't know what happened I just saw that Chess.com deducted an annual payment of $99 for Diamond membership when I didn't even switch to that subscription. How can I contact them to get my refund? I am also unable to unsubcribe from diamond.
Send an email to support@chess.com
PetrosDube wrote:
I did but no reply.
It sometimes takes them a couple of days, especially over a weekend.
Account closed?
He needed that money to pay the rent.....now he's out in the street.
He'll be dead by the end of the week and Chess.com will have a lawsuit on their hands.
I feel scared, JD 
Wait I am having a similar problem for 2 months 99.99 has been deducted from my bank account and I didn’t even purchase a subscription
jibexim wrote:
Wait I am having a similar problem for 2 months 99.99 has been deducted from my bank account and I didn’t even purchase a subscription
No point in telling us. Write to support@chess.com and include the date, member name, etc. A copy of your credit card or bank statement showing who the money went to wouldn't hurt.
Apr 24, 2020
0
#16
jibexim wrote:
Wait I am having a similar problem for 2 months 99.99 has been deducted from my bank account and I didn’t even purchase a subscription
Does anyone else in your household have an account that may have purchased a membership?
Martin_Stahl wrote:
jibexim wrote:
Wait I am having a similar problem for 2 months 99.99 has been deducted from my bank account and I didn’t even purchase a subscription
Does anyone else in your household have an account that may have purchased a membership?
No I am the only one, but I don’t remember purchasing a membership especially for 99.99. I downloaded the app free to play. Unless there was a free trial I was unaware of
notmtwain wrote:
jibexim wrote:
Wait I am having a similar problem for 2 months 99.99 has been deducted from my bank account and I didn’t even purchase a subscription
No point in telling us. Write to support@chess.com and include the date, member name, etc. A copy of your credit card or bank statement showing who the money went to wouldn't hurt.
Ok, thank you. How long does it usually take for them to respond because this is critical right now
jibexim wrote:
notmtwain wrote:
jibexim wrote:
Wait I am having a similar problem for 2 months 99.99 has been deducted from my bank account and I didn’t even purchase a subscription
No point in telling us. Write to support@chess.com and include the date, member name, etc. A copy of your credit card or bank statement showing who the money went to wouldn't hurt.
Ok, thank you. How long does it usually take for them to respond because this is critical right now
I have no idea but I wouldn't hold your breath.
Oct 19, 2020
0
#20
Same happened to me a week or so ago it was paid through PayPal as an automatic payment each year. I’ve had that for 9 years consecutively and all of a sudden even after payment on 02nd of July. Just thought I’d share this. I’ve already had a reply from them, and understand the response time is varied but that’s cool. Just waiting for the reply back about the membership. Hope you got your matter sorted. 👍