Open a ticket with support.
https://support.chess.com/customer/portal/emails/new
how to make connection between new account and the apple app store?
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I close a account uncarefully “Chess - Play & Learn” app once and open a new one in the same app.
Now it fail to pay membership by apple store. here may be a disconnect between the account information in the app store and the information on your chess.com account. They may need to manually link them.
how to make connection between new account and the apple app store?