How to Recover a Closed Account

You'll need to contact Support using the option in the menu

The get back option opens a second chance account.

Dear Chess.com Support Team,

I am writing to appeal the recent disablement of my daughter's account, aevrilll, due to alleged unfair play. We were surprised and disappointed to receive this notification, as my daughter is a genuine and enthusiastic chess player.

Although we understand and respect Chess.com's efforts to maintain fair play, we believe this decision may have been an error. My daughter has been playing chess for 2 years and has developed exceptional skills through dedication and practice.

We would appreciate it if you could review this decision and provide more information about the specific reasons behind the account disablement. If possible, please provide details on the games or behaviors that triggered this action.

We assure you that my daughter has not engaged in any cheating or unfair practices. We value the integrity of the game and the Chess.com community.

Please let us know what steps we can take to resolve this issue and reinstate my daughter's account. We look forward to your prompt response and continued enjoyment of the Chess.com platform.

(Before suggesting for me to check my Emails, I was going back and forth in checking messages. We already tried to activate her account but even after that, she still could not log in, it still said "account closed". I already tried contacting the support team, but they did not answer me at all. This is my last hope)

Thank You

Yep that happens, sometimes they dont reply at all

I have an account isiueizk which got closed for fair play violations. Which then sent me an email saying get back to chess which I did. Aafter which it sent an email stating to activate the account. which I also did and the new account is named CaspianFinloReal. This happened yesterday and when I logged on today it signed me out and wouldn't let me log in saying it is closed bu when I go back to the previous email it says the account is still active. Pls help get the account back.

Are you logging in with account name or email? If you're using one, try the other and make sure your browser isn't trying to use auto-complete to fill out the information

My account 'kneazer' got closed while I was chatting and playing with a friend. I've been trying to get back into it but it's not been possible. Please help, as I just subscribed on that account. Thank you

You should receive an email on the address associated with the closed account with your options, including am appeal of the closure.

Be sure to check your junk/spam folders

If you look at the profile it will give the general closure reason along with a link to an article explaining that closure type.

My account was deleted. I didn't receive an email with the reasons or options. I can't log in either. But I would like to have the account back because there are tens of thousands of games on it. My Name is: "Sargenybl"...can anybody help me?

Contact support and they can advise you

but there is only a bot. It didn't work with it. Is there an other way to contact the support team? Thanks for your message.

My Chess.com Closed Account is @DragoBlagojev - no idea why. I had a lot of wining, but with low acuracy and not consistent. I did for a month puzzles every day and got that result. There is a year sub on it. I got the screen message: Please check your email for a message from Chess.com with more info on why your account was closed and the next steps for you to take. If you don't have an email like that, please check your spam and junk folders. - Well, the PROBLEM is there is NO any email from chess.com anywhere to be found. Bot just say to look it in the spam and junk. It is NOT there. Where to write, what to do now??

She clearly cheated, she won like 10 games in a row with 95-100 accuracy.

You can use the support tool in the menu and if it doesn't offer to transfer to staff, try something like contact an agent 

tôi bị khoá tài khoản giờ phải làm sao

Dear Chess.com support team

Was there any reason that my alt RonPerez123 got banned? Because i haven't played for two days in that acc and i played some games. Then when i was playing with a friend POOF! gone. Can you please do something about this???

If you look at the profile it will give you the general closure reason with a link to an article explaining that closure type

Is there any way I can get it back?? Because I'll need it for future plans

thanks