ixljk wrote:
Hi admin can u please re open my closed account @djilad, i closed it by mistake and i really want it back please.
You'll need to contact Support using the option in the menu
How to Recover a Closed Account
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Oct 28, 2024
0
#123
trungductapchoi wrote:
I got an email about my account being closed, and it gave me an option to "GET BACK TO CHESS". after I clicked on it and created a new username, I got an email to activate the account, then I activated it. but when I logged back in, it still said the account was closed.
now when I search for my old username: it's closed
when I search for my new username: still ok
can I log in? no
the thing is both 2 usernames connect to one email account, they banned the email account. I wonder what the " GET BACK TO CHESS" option is for? Does anybody know ?
The get back option opens a second chance account.
Dear Chess.com Support Team,
I am writing to appeal the recent disablement of my daughter's account, aevrilll, due to alleged unfair play. We were surprised and disappointed to receive this notification, as my daughter is a genuine and enthusiastic chess player.
Although we understand and respect Chess.com's efforts to maintain fair play, we believe this decision may have been an error. My daughter has been playing chess for 2 years and has developed exceptional skills through dedication and practice.
We would appreciate it if you could review this decision and provide more information about the specific reasons behind the account disablement. If possible, please provide details on the games or behaviors that triggered this action.
We assure you that my daughter has not engaged in any cheating or unfair practices. We value the integrity of the game and the Chess.com community.
Please let us know what steps we can take to resolve this issue and reinstate my daughter's account. We look forward to your prompt response and continued enjoyment of the Chess.com platform.
(Before suggesting for me to check my Emails, I was going back and forth in checking messages. We already tried to activate her account but even after that, she still could not log in, it still said "account closed". I already tried contacting the support team, but they did not answer me at all. This is my last hope)
Thank You
I have an account isiueizk which got closed for fair play violations. Which then sent me an email saying get back to chess which I did. Aafter which it sent an email stating to activate the account. which I also did and the new account is named CaspianFinloReal. This happened yesterday and when I logged on today it signed me out and wouldn't let me log in saying it is closed bu when I go back to the previous email it says the account is still active. Pls help get the account back.
Dec 1, 2024
0
#127
Apextitansvetri wrote:
I have an account isiueizk which got closed for fair play violations. Which then sent me an email saying get back to chess which I did. Aafter which it sent an email stating to activate the account. which I also did and the new account is named CaspianFinloReal. This happened yesterday and when I logged on today it signed me out and wouldn't let me log in saying it is closed bu when I go back to the previous email it says the account is still active. Pls help get the account back.
Are you logging in with account name or email? If you're using one, try the other and make sure your browser isn't trying to use auto-complete to fill out the information
Contact chess.com support.
My account 'kneazer' got closed while I was chatting and playing with a friend. I've been trying to get back into it but it's not been possible. Please help, as I just subscribed on that account. Thank you
Dec 23, 2024
0
#130
KnightyMije wrote:
My account 'kneazer' got closed while I was chatting and playing with a friend. I've been trying to get back into it but it's not been possible. Please help, as I just subscribed on that account. Thank you
You should receive an email on the address associated with the closed account with your options, including am appeal of the closure.
Be sure to check your junk/spam folders
Hello my account "mickemicke98" is closed i really dont know reason,when i try to login it says to check my mail when enter my mail i didnt get anything.Please send mail to see the reason off my account closed.Thank you
Dec 24, 2024
0
#132
mitrovict wrote:
Hello my account .. is closed i really dont know reason,when i try to login it says to check my mail when enter my mail i didnt get anything.Please send mail to see the reason off my account closed.Thank you
If you look at the profile it will give the general closure reason along with a link to an article explaining that closure type.
My account was deleted. I didn't receive an email with the reasons or options. I can't log in either. But I would like to have the account back because there are tens of thousands of games on it. My Name is: "Sargenybl"...can anybody help me?
but there is only a bot. It didn't work with it. Is there an other way to contact the support team? Thanks for your message.
My Chess.com Closed Account is @DragoBlagojev - no idea why. I had a lot of wining, but with low acuracy and not consistent. I did for a month puzzles every day and got that result. There is a year sub on it. I got the screen message: Please check your email for a message from Chess.com with more info on why your account was closed and the next steps for you to take. If you don't have an email like that, please check your spam and junk folders. - Well, the PROBLEM is there is NO any email from chess.com anywhere to be found. Bot just say to look it in the spam and junk. It is NOT there. Where to write, what to do now??
Jan 19, 2025
0
#137
aevrill wrote:
Dear Chess.com Support Team,
I am writing to appeal the recent disablement of my daughter's account, aevrilll, due to alleged unfair play. We were surprised and disappointed to receive this notification, as my daughter is a genuine and enthusiastic chess player.
Although we understand and respect Chess.com's efforts to maintain fair play, we believe this decision may have been an error. My daughter has been playing chess for 2 years and has developed exceptional skills through dedication and practice.
We would appreciate it if you could review this decision and provide more information about the specific reasons behind the account disablement. If possible, please provide details on the games or behaviors that triggered this action.
We assure you that my daughter has not engaged in any cheating or unfair practices. We value the integrity of the game and the Chess.com community.
Please let us know what steps we can take to resolve this issue and reinstate my daughter's account. We look forward to your prompt response and continued enjoyment of the Chess.com platform.
(Before suggesting for me to check my Emails, I was going back and forth in checking messages. We already tried to activate her account but even after that, she still could not log in, it still said "account closed". I already tried contacting the support team, but they did not answer me at all. This is my last hope)
Thank You
She clearly cheated, she won like 10 games in a row with 95-100 accuracy.
Jan 19, 2025
0
#138
FrancuskiPiun wrote:
My Chess.com Closed Account is .... - no idea why. I had a lot of wining, but with low acuracy and not consistent. I did for a month puzzles every day and got that result. There is a year sub on it. I got the screen message: Please check your email for a message from Chess.com with more info on why your account was closed and the next steps for you to take. If you don't have an email like that, please check your spam and junk folders. - Well, the PROBLEM is there is NO any email from chess.com anywhere to be found. Bot just say to look it in the spam and junk. It is NOT there. Where to write, what to do now??
You can use the support tool in the menu and if it doesn't offer to transfer to staff, try something like contact an agent
What do you mean you lost your account? If it was closed by staff I the profile will have a reason with a link explaining it