I accidentally purchased the wrong plan.
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Oct 9, 2025
0
#2
There is a 30 day guarantee so you should be able to do it if you contact support
Oct 9, 2025
0
#3
MegaChessRYT wrote:
Hello Chess.com Support Team,
I recently purchased the "Friends & Family" Premium plan by mistake on October 9, 2025.
I actually intended to purchase the "Diamond" plan instead.
Here are my details:
- Username: MegaChessRYT
- Payment Method: Chess.com Website
- Purchase Date: October 9, 2025
Could you please help me either change my plan to Diamond and refund me the difference or issue a refund so I can repurchase the correct plan?
Thank you very much for your help!
You'll need to contact Support directly using the option in the menu. Be sure to choose the billing related option
18 hrs ago
0
#4
Martin_Stahl wrote:
MegaChessRYT wrote:
Hello Chess.com Support Team,
I recently purchased the "Friends & Family" Premium plan by mistake on October 9, 2025.
I actually intended to purchase the "Diamond" plan instead.
Here are my details:
- Username: MegaChessRYT
- Payment Method: Chess.com Website
- Purchase Date: October 9, 2025
Could you please help me either change my plan to Diamond and refund me the difference or issue a refund so I can repurchase the correct plan?
Thank you very much for your help!
You'll need to contact Support directly using the option in the menu. Be sure to choose the billing related option
When I did that it was like I ran in a circle. I came back to the articles that said go to contact support. What do I do?
18 hrs ago
0
#5
sammy9263 wrote:
When I did that it was like I ran in a circle. I came back to the articles that said go to contact support. What do I do?
Explain your situation completely. If you've done that and the provided information wasn't helpful, they something like "contact an agent" in that same conversation
Hello Chess.com Support Team,
I recently purchased the "Friends & Family" Premium plan by mistake on October 9, 2025.
I actually intended to purchase the "Diamond" plan instead.
Here are my details:
- Username: MegaChessRYT
- Payment Method: Chess.com Website
- Purchase Date: October 9, 2025
Could you please help me either change my plan to Diamond and refund me the difference or issue a refund so I can repurchase the correct plan?
Thank you very much for your help!