I can't log into my account

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Zwonzqw1_44

Hello, my chess.com account was banned. Then I received an email to reopen it and I reopened my account. But I still can't log in. When I try to log in, it says the account is closed.When I click on the link in the email, it says "You have already activated it." How can I log in?

butterfly_lover212

have you tried contacting them and figuring it out?

Martin_Stahl
Zwonzqw1_44 wrote:

Hello, my chess.com account was banned. Then I received an email to reopen it and I reopened my account. But I still can't log in. When I try to log in, it says the account is closed.When I click on the link in the email, it says "You have already activated it." How can I log in?

You should contact Support directly using the option in the menu.

Zwonzqw1_44

Yes, I contacted them and even received an e-mail, I created an account again, I had a diamond membership in my account, but now I cannot log in to that account, I get the error that this account has been closed, but the account does not seem to be banned on chess com. My account name is Zwonz_qw1, please help me.

Martin_Stahl
Zwonzqw1_44 wrote:

Yes, I contacted them and even received an e-mail, I created an account again, I had a diamond membership in my account, but now I cannot log in to that account, I get the error that this account has been closed, but the account does not seem to be banned on chess com. My account name is Zwonz_qw1, please help me.

Staff have handled your issue. You should have an email to set a password on the account and after you do that you should be able to link your previous authentication method.

https://support.chess.com/en/articles/8609484-how-do-i-change-my-connected-accounts-like-facebook-or-google

Zwonzqw1_44

Thank you very much for your help, I can log in to my account now.

butterfly_lover212

yaaay