I think you need the Help & support section - the link/button is located at the bottom of every page but don't worry because nobody seems to know it's there. Try this:-
It will enable you to contact the staff if you can't find what you are looking for in the FAQs - best of luck.
Ok, that's not helping. I want to set up a chess.com email address.
You can't sorry, that feature has been removed so its no longer possible to create an @chess.com email address.
Did the people who had them get to keep them and use them?
I can't find where to set up a chess.com email address. Can anyone help? Thanks.