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I have two concurrent subscriptions on the same account?

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Avatar of jacobp123456
jacobp123456
Mar 11, 2023
0
#1
Im trying to upgrade to platinum from gold, however when i click on upgrade it says that I have two subscriptions one gold one platinum both ending on different dates and both $6.99.

For some reason it won’t allow me to upgrade to platinum and says i’m a gold member. Can someone help me?
Avatar of Martin_Stahl
Martin_Stahl
Mar 11, 2023
0
#2
jacobp123456 wrote:
Im trying to upgrade to platinum from gold, however when i click on upgrade it says that I have two subscriptions one gold one platinum both ending on different dates and both $6.99.

For some reason it won’t allow me to upgrade to platinum and says i’m a gold member. Can someone help me?

 

If you purchased through the Apple store, you should be able to manage that through your subscriptions. That works weird and allows multiple purchases.

 

This should assist:

https://support.chess.com/article/688-i-bought-my-subscription-through-itunes-or-the-apple-app-store-how-can-i-get-a-refund

 

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