i need some help

So,after I sended email to support to reopen my account and submission for my second account,they just reply auto and im still not acess to my old account yet,and when I tab the help button,it doesnt appear and I was try multiple time and failed,so Im posting this to need help from all pp and chess staff,thank you so much if you can helping me

Did the support tool say you would be contacted? If so, it should have provided an estimate on when you would receive a response.

Uh,I can't open the help button to contact to chess staff,when I send email to support,they just send me an AI message by Chessica told me that go to support to get help,and it's doesn't work at all

The only option is the Support tool. If that's not working for you, your browser is likely preventing the code from loading. The tool loads from a different site, so you might need to change your browser security settings or use a different browser.

im allow it to pop-up,also Im use another browser like Firefox and it still wont work at all,even it pop-up,im still cant start progress to contact them

I verified that it's working. Something on your system is blocking it from working.

Thank you so much