I paid for chess premium (platinum membership) and it went away.

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Avatar of ihasadragon
I bought a platinum membership, and it says I don't have it, and I don't have anything.
Avatar of Martin_Stahl
ihasadragon wrote:
I bought a platinum membership, and it says I don't have it, and I don't have anything.

It's possible that your payment method failed.

If you have questions, you should contact support directly,:

https://support.chess.com/article/346-contact-us