Internet Literally Disconnects

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Avatar of TuffyBella

Hello to anyone reading this, 

First of all I have a wired internet connection.  While I play other games over the internet I don't have any problems regarding to internet loss. I can play a game 2 hours straight and there will be not a single time my internet disconnects. 

Every chess game I play there is atleast 2 times that my internet totally disconnects from my computer. I notice that my timer and my opponent timer starts blinking but it won't continue. 
Then I notice that the internet symbol starts to change to ''disconnect/offline''. The only option I have to play the game is to open the app on my mobile to continue.

I tried deleting cookies/different web browser etc etc but nothing helped. 

Any help would be great.

Avatar of Martin_Stahl
TuffyBella wrote:

Hello to anyone reading this, 

First of all I have a wired internet connection.  While I play other games over the internet I don't have any problems regarding to internet loss. I can play a game 2 hours straight and there will be not a single time my internet disconnects. 

Every chess game I play there is atleast 2 times that my internet totally disconnects from my computer. I notice that my timer and my opponent timer starts blinking but it won't continue. 
Then I notice that the internet symbol starts to change to ''disconnect/offline''. The only option I have to play the game is to open the app on my mobile to continue.

I tried deleting cookies/different web browser etc etc but nothing helped. 

Any help would be great.

 

Check out https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Avatar of TuffyBella
Martin_Stahl schreef:
TuffyBella wrote:

Hello to anyone reading this, 

First of all I have a wired internet connection.  While I play other games over the internet I don't have any problems regarding to internet loss. I can play a game 2 hours straight and there will be not a single time my internet disconnects. 

Every chess game I play there is atleast 2 times that my internet totally disconnects from my computer. I notice that my timer and my opponent timer starts blinking but it won't continue. 
Then I notice that the internet symbol starts to change to ''disconnect/offline''. The only option I have to play the game is to open the app on my mobile to continue.

I tried deleting cookies/different web browser etc etc but nothing helped. 

Any help would be great.

 

Check out https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Thanks for the quick reply. Did everything on the list with no effect