invisible white rooks

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Avatar of El_Gremio

all day today ive been playing with invisible white rooks on the board.

??????? its a challenge but how can this be corrected?Smile

Avatar of Baseballfan

Try clearing your cache, here is a quick tutorial on how:

http://support.chess.com/index.php?_m=troubleshooter&_a=steps&troubleshootercatid=1&parentid=0 .

Avatar of JonezyJR

I have the same thing happening on Chrome 88.0.4324.190 (Official Build) (64-bit).

Avatar of g_arjun

same thing happening all day today. any suggestions

 

Avatar of David_Mary

Started happening here as well, using Brave Version 1.20.110 Chromium: 88.0.4324.192 (Official Build) (64-bit)

Avatar of David_Mary

I tried earlier today to change to blindfold pieces, and ever since I have tried to change the piece type in settings back to classical I can't see my rooks.  But I can see my opponent's black rooks.  It is not affecting my phone app, just on the desktop.

So then I tried again just now to switch back and forth between piece types, and none of them are showing an icon preview expect "real 3d" which also works with no issues if I save it.  But can't get any other piece types now, blank board.  Not only rooks are missing but everything else.  I guess I am stuck using "real 3d" until this get a resolution.

Avatar of David_Mary

Great now after clearing the browser cache, not only are the pieces missing but the whole board.  And also various other icons of the user interface.

Avatar of David_Mary

On Firefox too.  But I found this thread through a Duck Duck Go Search, and just noticed there are other threads about the same issue.  I'll wait for resolution.

Avatar of MisterHustle

Yeah, this is not good. Waiting for a resolution...

Avatar of Doucey

Black king is invisible for me

Avatar of Give_It_A_Rest

Imagine.....the first comment for this post was made in 7 Dec 2008......whoa...

Avatar of josephyossi
David_Mary wrote:

I tried earlier today to change to blindfold pieces, and ever since I have tried to change the piece type in settings back to classical I can't see my rooks.  But I can see my opponent's black rooks.  It is not affecting my phone app, just on the desktop.

So then I tried again just now to switch back and forth between piece types, and none of them are showing an icon preview expect "real 3d" which also works with no issues if I save it.  But can't get any other piece types now, blank board.  Not only rooks are missing but everything else.  I guess I am stuck using "real 3d" until this get a resolution.

theres veben a problem with the CDT board. a mod said on a different forum for canada regions. 

Avatar of Give_It_A_Rest

Haha

Avatar of Martin_Stahl
David_Mary wrote:

On Firefox too.  But I found this thread through a Duck Duck Go Search, and just noticed there are other threads about the same issue.  I'll wait for resolution.

 

It's a known issue and apparently is a problem on the Content Delivery Network (CDN) the site uses to host static assets. It is impacting a subset of members, some in Canada and Portugal.

 

Staff are aware and working with the CDN provider to resolve. Switching to 3D pieces may help; some members have had that work.

Avatar of Martin_Stahl

Staff are saying it should be resolved

Avatar of David_Mary

Great job guys, all looks good!