IOS app freezing

do it correctly and get replies in hours and not have crashes, u guys dam read my comments, the app is the last to be updated and for some reason even bug updates go through the site cuz app updating is hard and if u say u paid then non payers will say its pure buisness so both ways of the path lead to disaster and please stop whining, they're workking hard to dev 

this guy is smort, the servers cant handle like 20 times more content than this, u should be happy were not getting 20 times slow down or shut down 

If we paid for the app then it should work. Basic business skills.

u paid for analysis and tactics

and the app is just a smol add on for when u have to go with data or something, the site is the real thing 

even the most basic un updated features like chat the app doesnt even suport, app is not for just quick its for simple cuz they dont really want to load it up with stuff like streamer crap 

Read all the complaint. When you play a game the timer freeze but your time is running anyway. If you are happy about it or if you have the solution it will be good to share.

i bet none of u have even sawn the interfaces 

they're working on a new version, for now use the site 

i sent u a chat saying why and how to fix this issue but oh wait since u use app u cant even look at chat, this is again why use the friggen site

site is what u pay for, its like an app not just a site for an app, its the app for the site

Be like this guy and actually make rational comments not some stuff like "STUPID SITE I HATE ME NO PLAY" 

Problem for me as well

does that help? no. its a problem for all app users so dont use the dam app, the app is for the site not the site is for the app, the app is built on the site so it like expected may have a few errors but they are alr updating 

I really do not see how you are helping either. The app is not working. We are not happy about paying for a service which do not work as we expect. The fact that you do not expect the app to be working does not change other peoples perception. Chess.com should either make it clear that the customers cannot expect to use the app for playing live games, or fix the problem.

Exactly Lars, that's it in a nutshell.

I have no idea why this duntcare guy is inserting himself into a topic that he clearly has no stake in, he's not employed by chess.com, he's just some randomer

Well said!

Same problem with my iPhone 11 Pro Max. Time stops sometimes and a lot of other issues:
• Suddenly I can’t enter competitions.
• My connection claims to be “bad” (even with 1 Gbit/s wifi!
• The help section for desktop is useless for mobile app players. Hard to hover or press F5 in the mobile 😂
• “Best win” shows the opponents rating AFTER he lost. A bug that’s seams to stay since there are posts since 2011 about this. Nowhere else in the chess world you talk about a rating you wish to have. If you beat a 2000-player you didn’t beat a 1990-player (according to “best win” you did). You are placed in rating groups on the rating you have BEFORE a game. Is it really so hard to understand and/or change this?!

Sad to lose games due to platform issues.

This seems to have been resolved.  It should auto update to version 3.9.15(2), but double check and force the upgrade.  Working fine for me now after weeks of getting stuck on the clock.

The latest update from the developers:

 The latest update is that the fix is in QA and they expect to submit a new version to Apple later today. (Apple usually takes a couple of days to approve new app versions.)