IOS app freezing

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Avatar of Martin_Stahl
ronelm wrote:

Still freezing - this has been going on for weeks now. no response from Chess.com.
any suggestions for alternative places to play online - I was about make a subscription but lost my patience after my recently lost game which I was leading on both position and time but froze again. this happens 2/5 games 

 

The site has responded by updating the app to get rid of the bug:

https://www.chess.com/forum/view/general/clock-stuck#comment-56081828

 

If it's not currently available, it should be soon.

Avatar of AtillaKerpisci
Hello Chess.com : When is this very annoying clock bug fixed????
Avatar of VipulJethwa
Hi I have the same problem
And only starts by reopening app
It does not register my move and the clock freezes by the time you restart app and it open your game you’ve lost time
Avatar of VipulJethwa
And I’m in winning positions
Avatar of pedro

Hey all! Today finally Apple approved the build we submitted on Tuesday. You should see 3.9.15 (2) in the App Store any time now. The issue in which clocks were freezing has been fixed. Thanks again for the patience!

Avatar of MAPekala

Excellent.  Thank you.  Looking forward to seeing it.  When/how do I get my rating points back?

Avatar of Da-Vere
pedrobolanos wrote:

Hey all! Today finally Apple approved the build we submitted on Tuesday. You should see 3.9.15 (2) in the App Store any time now. The issue in which clocks were freezing has been fixed. Thanks again for the patience!

Thank you Pedro!

Avatar of Da-Vere

Just tried it, works great! Thanks again Chess.com!

Avatar of 12-bar-blues

Same here, what are the best other alternative online sites that WORK?

Avatar of Martin_Stahl
henrihormalainen wrote:

Same here, what are the best other alternative online sites that WORK?

 

Have you updated to the newest, fixed version?

Avatar of JuRo383
+1
Avatar of badgeming

I am having the same issue @chess.com please fix.  I have lost so many games because of this

Avatar of badgeming

is the fixed version available in the UK?  My app store tells me I have the most up to date version

Avatar of AtillaKerpisci
Why isn’t Chess.com reacting and solving this bleeding bug!! 😡
Avatar of pkanns
They want us to leave perhaps. Lost 9 minutes in a game. Lost it after getting queen 🙃
Avatar of Da-Vere

@badgeming, The new version is 3.9.15 (2). Is that one available in the UK?

Avatar of BenkeB
Same!
Avatar of socal_dave
I updated my app, but it happened again in the last two games.
Avatar of AtillaKerpisci
My app seems already running? (3.9.15-2) Or do we have to remove the old version first?
Avatar of Da-Vere

Yes, I deleted the old app first, then downloaded the new version. 

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